RETURNS & EXCHANGES

RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

The product is damaged, stained, defected or incomplete.
The products must be unused, in the original packaging.

HOW DO I APPLY FOR THE RETURN?

To return an item, please email us order@mydentalusasupply.com with the return reason and order details.
Once our customer support team approves the return you will be requested to send the parcel to, “DS Dental Store” Ecommerce Department.
Please note that you are responsible for the cost of returning the items to us

DO YOU OFFER REFUND?

Unfortunately, we don’t offer any refunds. However, In the case where we won’t be able to offer an exchange or any solution we may offer a refund.
Any online payments received by “DS Dental Store” is in USD, therefore, in case of refunds amount will be reversed/refunded in USD.
Customer will be responsible for any changes in currency exchange rates.
“DS Dental Store” Will not be responsible for any difference of amount due to currency conversions
In the case of REFUND shipping and handling charges will not be refunded.
The minimum period for processing refund is 30 working days depending on the mode of payment.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered. DS Dental Store